FAQs

Will my monthly membership automatically renew?

If you select a monthly subscription, it will automatically renew unless you cancel at least 3 days before the end of the current billing period.
How do I cancel my monthly subscription?

To cancel your subscription, simply go to the Member tab, choose the subscriptions option, and click on cancel subscription. Even if you cancel, you can still use your subscription until the time period you paid for ends.
What do I do if I forget my username or password?

Go to site login and select Forgot Password.
Who can I contact for customer support?

The answers to several common questions can be found here in our FAQs. However, if you require additional assistance, we can be contacted via email at info@idgfitness.com. We respond to requests within 24-48 hours.
What equipment do I need?

Typically, we use bodyweight, dumbbells, risers (step/chair), resistance bands, gliders & kettlebells.
Who is The REVIVE Method for?

The REVIVE Method is for busy women over 40 ready to rebuild strength, energy, and confidence. If you're managing a hectic schedule and need a program that fits your life, REVIVE is for you.
How does the program work?

The REVIVE Method is a 12-week online fitness program offering three weekly high-impact workouts, nutrition guidance, and much more, all accessible through an easy-to-use app
Can I participate if I’m new to fitness?

Absolutely! REVIVE is customizable to all fitness levels. Whether you’re just starting out or returning after a break, the program adapts to your abilities and helps you progress at a comfortable pace.
. What happens if I don’t see results?

We stand by our program with a Risk-Free Guarantee. If you complete the program, follow the workouts and nutrition plan, and don’t see measurable improvements, I’ll work with you personally until you achieve the results you desire—at no additional cost.
When can I start?

You can begin as soon as you complete your REVIVE 30-Minute Consultation. We recommend starting on a Monday for a fresh week.
If I am a beginner or not already in shape will I be okay to take IGNITE Live Virtual Classes &/or On Demand Classes?

Yes! All our classes are created for you to challenge yourself and work at your own pace. We provide beginner to advanced moves for all exercises so you can set your own level of difficulty based on your fitness level.
How do I join a live virtual class via zoom?

Sign up for your own free Zoom account. Go to the Zoom sign-up page (www.zoom.us.download) and enter your email address. You will receive an email from Zoom (no-reply@zoom.us). In this email, click Activate Account. Once you have an account click on the zoom link for the live virtual class you selected.
How often will workouts be added to on demand library?

We will be adding at least 1- 2 new Strong Series IGNITE workouts every week! We are building an on-demand library of over 100 workouts.
Do I need equipment?

IDG Fitness designs sessions for all fitness levels. We offer a variety of sessions with minimal equipment. Typically, we use bodyweight, dumbbells, risers (step/chair), resistance bands, gliders & kettlebells.
If I miss a live virtual workout can I take it on demand?

Yes! You can access all live virtual workouts on demand as individual workout rentals and as part of the Strong Series IGNITE Monthly Subscription (best value). Go to our main menu & create an account , then select IGNITE On Demand Workouts. We typically have the on demand class available same day, as well as several other classes to choose from.